Returns & Shipping Policy
We apply a delivery fee schedule for each area specified according to the shipping price list specified by the Shipping Partner.
Delivery time
The exact delivery time will be announced by Giaohangtietkiem company staff, or customers can schedule a time for staff to deliver on time.
Shipping process
β The buyer receives a call to confirm the delivery time from the delivery unit authorized by the seller;
β The buyer checks the product and invoice, then signs the receipt and makes payment with the delivery staff;
β The buyer has the right to refuse to receive the goods in the following cases: the shape, color, size or product code is not the same as the product the buyer ordered on the website; The value of the goods is different from the value of the order placed by the buyer on the website;
β In case the buyer refuses to receive the goods for reasons other than the product, the buyer still has to pay shipping fees on a case-by-case basis;
β In case of any questions or complaints after receiving the product, the buyer should contact the Company's customer service department.